Shipping Policy

At House Coffee, our goal is to make every coffee order a smooth and enjoyable experience. We carefully prepare our coffee and work to ensure your order reaches you fresh and ready to enjoy.

Order Processing

At House Coffee, we carefully prepare every order to ensure your coffee is fresh and ready to enjoy.

Orders are processed and roasted-to-order within 1–2 business days of purchase. This includes order verification, coffee preparation, quality checks, and packaging.

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.

Please note that processing time is separate from shipping time. Delivery estimates begin once your order has been dispatched.

Shipping Rates & Delivery

We currently offer shipping across Canada with the following options:

Shipping Option	Shipping Rate	Estimated Delivery
Standard Shipping	$10.00	4–7 business days
Free Standard Shipping	Orders $75.00 and up	3–5 business days
Express Shipping	$20.00	1–2 business days

Free Shipping

Enjoy free standard shipping on orders of $75.00 or more.

Free shipping thresholds are calculated on your order's paid subtotal, before tax and before any loyalty rewards or free subscription bags are applied.

Delivery Estimates

The delivery times above are estimates from our shipping carrier and are not guaranteed delivery dates.

Your total delivery time includes both order processing and shipping time. Processing typically takes 1–2 business days before your order is dispatched.

Where We Ship

We currently ship within Canada only.

If you're outside Canada and would like to place an order, contact us at info@housecoffee.ca and we'll let you know if we can accommodate it.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number.

You can also check your order status anytime by logging into your account.

Delivery Issues

Incorrect Shipping Address

Please double-check your shipping address at checkout. We're unable to reroute a package once it has shipped.

Orders returned to us due to an incorrect address will need to be reshipped at the customer's cost.

Delayed Orders

If your order hasn't arrived within the estimated delivery window after shipping, contact us at info@housecoffee.ca and we'll look into it with the carrier.

Damaged Orders

If your order arrives damaged, contact us within 48 hours with a photo of the damage.

We'll work with you to arrange a replacement or refund.

Weather & Delivery Delays

Severe weather and high-volume periods, including holidays and promotions, may occasionally delay carrier delivery beyond the estimates above.

We aren't able to guarantee delivery dates during these periods, but we'll help track down any order that seems delayed.

Loyalty Rewards & Subscription Bags

Free or redeemed items, including loyalty rewards and subscription bonus bags, are never counted toward the free-shipping thresholds above.

Free shipping thresholds are based on what you actually paid for in that order, before tax and before any loyalty rewards or free subscription bags are applied.

Active Subscription Shipping

Active subscriptions qualify for free shipping according to the applicable subscription terms.

Questions

If you have any questions about your order or shipping, please reach out to us.

Email: info@housecoffee.ca

Phone: (226) 376-1653

We're happy to help!

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House Coffee Canada

Specialty coffee, delivered to your door.